FAQs

Sometimes, the tracking status may remain unchanged for a few days - this is completely normal. The possible reasons include:

• Processing at the warehouse: Your order is being processed or sorted at a distribution center or local post office.
• System update delays: Sometimes, scans and status updates may be delayed, but your order is still on the way.
• Awaiting delivery: The package has reached the final distribution point and is waiting to be scheduled for delivery on the estimated date.

If you need assistance, please contact us at [email protected].

Unfortunately, we are currently unable to ship to P.O. Boxes or military addresses (APO/FPO). Please provide a physical shipping address so we can process your order.

A polo shirt features a distinctive collar and typically has 2-3 buttons, giving it a smart and sporty look. A Henley shirt has a round neckline with a short button placket (usually 3-4 buttons) at the chest, offering a more relaxed and casual appearance.

If you receive a product that is defective due to a manufacturing error or if we sent the wrong item, size, or design, you are entitled to request a return or a refund. Please contact us at [email protected] within 30 days of receiving your order for assistance. We will cover all shipping costs incurred in this case.

We offer a 30-day return and refund policy starting from the date you receive your order.

Eligibility: This policy applies to products that are defective due to manufacturing, incorrect items received, or items that do not match the description on our website.

Process: To request a return or exchange, please contact us at [email protected]. Make sure to include your order number and provide photos or a video of the product's defect.

Important note: We cannot accept returns for items that have been used, damaged by the customer, have a request submitted after 30 days, or are being returned for personal reasons. For more detailed information, please refer to our full Returns & Exchanges page.

Currently, we operate exclusively as an online store. This allows us to optimize costs and offer you the most competitive prices. All transactions and customer support are handled through our website and other online communication channels.

Yes. We use PayPal as our payment gateway to process all transactions. Your payment information is fully encrypted, and we do not store any credit card details on our system, ensuring your complete security.

Unfortunately, no. Each order can only be shipped to a single address.

If you need to send products to different locations, please place separate orders for each address. This helps us ensure that your items are packed and delivered accurately and as quickly as possible.

Our delivery time typically takes 8-12 business days from the date you complete your order. Please note, this timeframe is an estimate and may vary due to factors beyond our control. These can include peak shopping seasons, unexpected delays from shipping carriers, or unfavorable weather conditions. We will always do our best to keep you informed of any significant changes.

For more detailed information regarding our shipping policies, please visit our Shipping Policy page.

We accept several secure and convenient payment methods to make your shopping experience easy:

• Credit/Debit cards: We accept major cards including Visa, Mastercard, American Express, and Discover.
• PayPal: You can also pay quickly and securely using your PayPal account.

Please note: All transactions are processed in U.S. Dollars (USD). For more detailed information, please visit our Payment Methods page.