Payment Methods

At Jomimart, we are committed to providing a secure, transparent, and convenient payment experience for all our customers. All transactions are processed through the PayPal payment gateway, which uses industry-leading encryption to ensure the high level of security.

Below is a detailed overview of accepted payment methods, the checkout process, common payment issues, and our security policies.

1. Accepted Payment Methods

We support two main types of payment:

1.1. Credit/Debit Card Payments

We accept the following cards:

  • Visa.
  • Mastercard.
  • American Express.
  • Discover.

Payments are processed securely via PayPal.

Note: You do not need a PayPal account to pay with a credit or debit card.

1.2. PayPal Account

Ideal for customers who already have a PayPal account and want a quick and secure checkout.

Simply log into your PayPal account and confirm the transaction - there's no need to enter your card details each time you shop. 

Note: All transactions are processed through PayPal.

2. Payment Process

Step 1: Add items to your cart

Browse and select your desired products, then add them to your cart.

Step 2: Enter your shipping information

Fill in your full name, shipping address, email, and phone number to ensure fast and accurate order processing.

Step 3: Choose a payment method

Select either:

  • PayPal.
  • Credit/Debit Card (processed through PayPal).

Step 4: Enter card information (if not using PayPal)

If you choose to pay by card, you'll be directed to PayPal's secure checkout form to enter:

  • Card number.
  • Expiration date.
  • CVV (security code).
  • Cardholder name.
  • Billing address.

Step 5: Complete 3D Secure authentication

Some banks require identity verification via 3D Secure (e.g., Verified by Visa, Mastercard).

You may receive an OTP (One-Time Password) via SMS or email.

Enter the OTP to verify and complete your payment.

Step 6: Order confirmation

Once payment is successful, you will receive:

  • A payment confirmation email from PayPal.
  • An order confirmation email from Jomimart.

3. Why Payment May Fail

If your payment isn't successful, it could be due to one of the following reasons:

3.1. Incorrect Card Information

Please double-check:

  • Card number (no missing or extra digits).
  • Expiration date and CVV.
  • Cardholder name and billing address - these must match your bank's records.

3.2. 3D Secure Authentication Not Completed

Some cards require OTP verification from your bank.

If you don't receive the OTP:

  • Ensure your registered phone number/email is correct.
  • Check your spam or blocked messages.
  • Contact your bank to confirm your 3D Secure setup.

3.3. Bank Declined the Transaction

Possible causes include:

  • Card spending limit reached.
  • Card not enabled for international/online purchases.
  • Bank temporarily blocked the transaction due to suspected fraud.

Solution: Contact your bank directly for assistance.

3.4. Browser or PayPal System Errors

You may try:

  • Clearing browser cache and cookies.
  • Switching to a different browser (e.g., Chrome, Firefox, Safari).
  • Logging into PayPal again (if applicable).
  • Using another device.

4. Payment Security Commitment

Protecting your financial data is our top priority. That's why:

  • All transactions are encrypted using SSL (Secure Sockets Layer) technology.
  • We do not store or have access to your card details.
  • Payments are processed externally on PayPal's secure servers, not directly on our website.

Thanks to these measures, you can shop with peace of mind at Jomimart.

5. Need Help?

If you experience any issues during payment, our customer support team is here to help:

  • Phone: (440) 873-7156
  • Support Email: [email protected]
  • Business Hours: Mon - Fri, 8:30 AM - 5:30 PM (EDT).