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Privacy Policy
We respect and protect your privacy. This Privacy Policy describes how Jomimart collects, uses, and secures your personal information, ensuring all data is handled transparently and safely.
1. General Introduction to Privacy Policy and Scope of Application
This Privacy Policy is established to ensure transparency and security in the collection, use, and protection of personal information of all users accessing the Jomimart website.
This policy applies to all individuals and organizations accessing and using our services, products, and participating in online activities on our platform. This includes but is not limited to product browsing, member account registration, purchase transactions, use of interactive features, and participation in promotions and offers. We commit to strictly comply with the current U.S. personal data protection laws, especially provisions related to privacy and data security, while also applying international data protection standards to maximize user rights. This policy aims to help you clearly understand your rights and responsibilities as well as the measures we implement to safeguard the personal information you provide.
2. Types of Personal Information We Collect
When you visit and interact with the Jomimart website, we may collect various types of personal information to improve service quality and ensure smooth transaction processes. Personal information collected includes full name, email address, phone number, shipping address, payment information (we only store a partial card number for security, not the full number), or other identification information as required. Additionally, we collect technical data related to the devices you use to access the website such as IP address, browser type, operating system, software version, and information about your browsing behavior like visit times, viewed pages, and interactions on the site. This information is used for user behavior analytics, experience optimization, website feature improvements, and system protection against potential threats. Furthermore, we use third-party analytics tools such as Google Analytics to collect aggregated data, measure advertising effectiveness, and provide content more tailored to users' interests.
3. How We Collect Personal Information
At Jomimart, personal information collection occurs through various methods to ensure comprehensive and accurate data for business and customer care purposes. Primarily, information is collected directly when you fill out forms on the website, such as registering an account, placing an order, submitting contact forms, or participating in surveys. Secondly, we use modern technologies like cookies, web beacons, and pixel tags to automatically collect data about browsing behavior, shopping habits, and personal preferences to personalize user experience and enhance service quality. We may also receive supplementary information from trusted third parties such as payment service providers, shipping partners, and advertising platforms to complete transactions, process orders, and implement effective marketing campaigns. The entire data collection process adheres to transparency principles, ensuring you are fully informed about methods, purposes, and control over your personal data.
4. Purpose of Using Personal Information
Your personal information is used to provide a better shopping and service experience through several key purposes. First, the data helps us process orders quickly and accurately - from order confirmation, payment, packaging, to delivery tracking at the correct address. Contact information such as email and phone number is used to send important notifications related to your order, including transaction confirmations, shipping status updates, and quick customer support responses. Additionally, if you agree to receive promotional information or newsletters, we will send offers, new product info, and special events to maintain contact and add value for customers. Behavioral data and shopping patterns are analyzed to personalize product recommendations tailored to your preferences and needs, optimizing your experience on the website. Finally, we use the information to prevent fraud, protect system security, and fulfill legal obligations when necessary to safeguard the rights of both users and the company.
5. Security Policy and How We Protect Your Information
At Jomimart, protecting your personal information is our top priority, employing multiple layers of technical and managerial measures to prevent unauthorized access, loss, or misuse of data. Data transmitted between you and our system is securely encrypted using SSL (HTTPS) protocol to ensure that sensitive inputs like passwords and payment details are not leaked or stolen during transmission. Payment information is processed through reputable partners that comply with international PCI DSS security standards, and we do not store full credit card details to minimize security risks. Internal access to personal data is strictly limited to necessary employees trained in data security. We regularly perform system audits, software updates, and maintain regular backups to protect data against technical failures or cyberattacks. Additionally, firewalls, antivirus software, and intrusion prevention solutions are deployed to ensure the safety of our IT infrastructure.
6. Duration of Personal Data Storage
Your personal information will only be retained as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Specifically, order data and related records will be stored for at least 5 years to comply with audit and tax reporting requirements by the U.S. Internal Revenue Service (IRS) and other authorities. Marketing data and newsletters will be kept until you actively unsubscribe or cease interacting with our communications over an extended period. Once data is no longer needed or retention periods expire, we will delete or anonymize the data to maximize your privacy protection. If you request data deletion, we will process it promptly, in accordance with legal requirements and mandatory retention obligations.
7. Sharing Personal Information with Third Parties
To ensure efficient and convenient customer service, we need to share some of your personal information with relevant third parties. Specifically, shipping address and phone number information will be provided to carriers such as UPS, FedEx, USPS to ensure timely and accurate delivery. Payment information will be transmitted to payment service providers like PayPal to securely process transactions. Additionally, to enhance advertising and market analytics effectiveness, some data may be shared with advertising platforms like Google Ads. We require all third-party partners to comply with strict data security standards, use data only for agreed purposes, and prohibit unauthorized disclosure or misuse.
8. User Rights Regarding Personal Data
We are committed to respecting and maximizing your rights concerning personal data, in line with the California Consumer Privacy Act (CCPA) and other data protection laws. You have the right to request access to all personal data we hold about you and to request correction or supplementation if data is inaccurate or incomplete. You may also request deletion of personal data if it is no longer necessary or if you withdraw consent for data processing. You can opt out of the use of your data for advertising or behavioral analysis by adjusting cookie settings or sending a direct request to us. In case of any suspected misuse or unlawful data processing, you can file a complaint directly via email at [email protected] or contact the appropriate privacy authority in the United States for assistance.
9. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your user experience on our website. Cookies are small files stored on your device to help the website remember your personal preferences such as login status, shopping cart, and to collect analytical data to improve site performance. The main types of cookies we use include: session cookies to maintain state during your visit; analytics cookies provided by Google Analytics to collect aggregated data about browsing behavior; and advertising cookies to personalize ads on platforms like Google Ads. You can adjust your browser settings to block or delete cookies if you do not wish your information to be collected. However, this may reduce your experience on the website, such as requiring repeated logins or inability to save products in your cart. To opt out of advertising cookies, you can use cookie management tools or contact us directly for support.
10. Policy Regarding Children Under 13 Years Old
We strictly comply with the U.S. Children's Online Privacy Protection Act (COPPA), which prohibits collecting personal information from children under 13 without parental or legal guardian consent. If we discover data belonging to children under 13 without permission, we will promptly delete it to protect children's rights. If you are a parent or guardian and suspect your child has provided personal information to us, please contact us at [email protected] to request data review and deletion to ensure safety and privacy for children.
11. Email Marketing Policy and Opt-Out Rights
When you subscribe to newsletters or promotional programs from Jomimart, we use your email address to send related information about offers, new products, and special events to maintain contact and provide added value. All marketing emails comply with anti-spam regulations, and we do not send unsolicited or annoying messages. You have the freedom to continue receiving or to opt-out of emails via the clear "Unsubscribe" link in each email. You can also request to stop receiving marketing emails by contacting our customer support email. All requests will be promptly processed, usually within 48 business hours, to ensure your rights and satisfaction.
12. Links to External Websites
The Jomimart website may contain links to third-party websites such as business partners, review sites, or other informational pages. We are not responsible for the content, privacy policies, or data handling practices of these external sites. When you access these links, you should carefully review each site's privacy policy and terms to understand how they collect and use your personal data. Visiting and providing information on external websites is completely voluntary and at your own risk.
13. Changes to Privacy Policy
We may update or modify this Privacy Policy to reflect changes in business operations, new technologies, or legal requirements related to personal data protection. Each time changes are made, the latest version will be posted publicly on our website with the last updated date for your easy reference. Continued use of our services after updates means you accept and agree to the new terms. For significant changes affecting your rights, we will strive to notify you directly via email or official communication channels. For any questions or support related to this privacy policy, please contact us at [email protected]. We are always ready to support you in protecting your privacy and ensuring data security.
Last Updated: August 7, 2025